All your questions answered!

FAQ

We guarantee the highest quality for the price point on the market. Each product undergoes rigorous quality control measures to ensure durability, functionality, and aesthetics.

We source materials from trusted suppliers and work with skilled artisans to deliver products that exceed expectations in terms of craftsmanship and longevity.

Yes, we take pride in our commitment to eco-friendliness. Our products are crafted with sustainable materials and production processes to minimize our environmental impact.

We strive to make choices that are both stylish and environmentally responsible, ensuring that your purchase supports a greener future.

Our customer service hours are as follows:

Monday to Thursday:
09:00 AM- 05:00 PM

Friday: 10:00 AM- 05:00 PM

Please note that responses to inquiries may take up to 3 business days due to the high volume of questions.

On average, it takes 1 to 3 business days to process your order. Once processed, delivery typically takes between 5 to 7 business days. However, please note that orders placed on weekends may take slightly longer to process and deliver.

If you're not satisfied with your order, you can return the product within 30 days of receiving it. Make sure the product is in its original packaging and condition. To initiate a return, send an email to info@belvoirofficial.com with your order number, reason for return, and a photo if the product is damaged.

No, returns are not free. Please choose your sizes carefully!

Customers are responsible for the return shipping costs. Please ensure that you carefully package and address the return shipment as directed by our customer service team.

Returns are typically processed within 14 business days after receipt. If the return meets our conditions, it will be officially authorized during this period. However, please note that processing times may vary depending on the volume of returns.